Privacy Policy | Inpatient Drug Rehab New York

What we collect

When you call (347) 329-2331, we may collect: your name, phone number, ZIP code, substance-use information voluntarily shared, insurance carrier and member ID (only if you want us to verify benefits), names of family members involved in the placement, and any clinical or logistical details you share during the call. When you visit inpatientdrugrehabnyc.com, we collect anonymous analytics via a privacy-respecting analytics provider (no personally identifying information, no session replay, no cross-site tracking). No cookies are set for marketing or retargeting purposes.

Why we collect it

Caller information is used exclusively to verify insurance benefits, match callers to appropriate licensed OASAS-certified inpatient programs, coordinate placement logistics, and — where consented — communicate with family members or designated contacts. Site analytics are used to improve site quality. We do not sell caller information. We do not use caller information for advertising or retargeting. We do not share caller information with third parties except: (a) the specific inpatient facility matched to the caller, with consent; (b) the caller's insurance company for benefits verification; (c) as required by law.

42 CFR Part 2 and HIPAA

Substance use disorder information is protected under 42 CFR Part 2 — a federal regulation substantially stricter than HIPAA. Under Part 2, we cannot disclose that a person contacted our placement service, or anything shared during that contact, to any third party (including other healthcare providers, employers, courts, or family members) without specific written consent from the individual. Consent can be revoked. Exceptions exist for medical emergencies, program audits, and specific criminal proceedings, as defined by 42 CFR § 2.51 and § 2.52.

Data security

Caller information stored by Inpatient Drug Rehab New York is kept in access-controlled systems with encryption at rest and in transit. Phone calls are not recorded without explicit caller consent. Retention periods align with industry practice and applicable regulations. You may request deletion of your records at any time by calling the office or emailing a written request.

Your rights

You have the right to: know what information we hold about you; request correction of inaccurate information; revoke consent to disclose your information to any third party; request deletion of your records (subject to applicable retention requirements); file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy has been violated.

Contact for privacy questions

Questions about this privacy policy, or requests relating to your information, should be directed to the office at 165 Broadway, 23rd Floor, New York, NY 10006, or by phone at (347) 329-2331.

Frequently asked questions

Do you sell my information?

No. Caller information is never sold.

Will my employer find out I called?

Not from us. 42 CFR Part 2 prohibits SUD-related disclosures without specific written consent from you.

How do I request deletion?

Call (347) 329-2331 or write to 165 Broadway, 23rd Floor, New York, NY 10006. Deletion applies subject to legal retention requirements.